Privacy Policy

Terraworks Limited (“we”, “us”, “our”, “the Company”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website (terraworksgroup.com), submit inquiries, book site visits, engage with our services, or interact with us in any way.

By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy.

1. Who We Are

Terraworks Limited is a company registered under the laws of the Federal Republic of Nigeria, with its principal place of business at: The Loft, 117 Ogudu Road, Ogudu GRA, Lagos, Nigeria.

Contact: +234 1 227 2100 | +234 1 227 2050 | info@terraworksgroup.com

We act as the Data Controller for the personal data we collect.

2. Personal Data We Collect

We may collect the following types of personal information:

A. Information You Provide Directly

Full name
Email address
Phone number (including mobile/WhatsApp)
Residential or business address
Details of your inquiry (e.g., preferred property, budget, location, service interest)
Any documents or information you voluntarily submit (e.g., proof of funds, identification during due diligence or purchase process)

B. Automatically Collected Information

IP address
Browser type and version
Device information
Operating system
Pages visited, time and date of visit, time spent on pages
Referring/exit pages and clickstream data
Cookies and similar tracking technologies (see Cookies section below)

C. Information from Third Parties

Data from analytics providers (e.g., Google Analytics)
Publicly available sources (where lawful)

3. How We Use Your Personal Data

We use your personal information for the following purposes:

To respond to your inquiries, provide information about our properties, projects, and services
To schedule site visits, consultations, or follow-ups
To process expressions of interest, reservations, or property transactions (where applicable)
To send you updates, newsletters, or marketing communications (only with your consent)
To improve our website, services, and user experience
To comply with legal obligations, prevent fraud, and enforce our Terms and Conditions
To protect the rights, property, or safety of Terraworks Limited, our clients, or the public

4. Legal Basis for Processing

We process your personal data based on one or more of the following lawful bases under the Nigeria Data Protection Act 2023:

Consent (e.g., for marketing communications)
Contract (e.g., when you express interest in purchasing a property or request services)
Legitimate interests (e.g., responding to inquiries, improving our website)
Legal obligation (e.g., record-keeping for regulatory compliance)

5. Sharing Your Personal Data

We do not sell your personal information. We may share it with:

Service providers (e.g., IT/hosting providers, email service providers, analytics tools) who act on our behalf and are bound by confidentiality
Legal advisors, auditors, or regulators when required by law
Business partners or financial institutions during property transactions (with your consent or as necessary for the contract)
Law enforcement or government authorities if required by law

We ensure any third parties we share data with provide an adequate level of protection.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage.

Essential cookies — necessary for the site to function
Analytics cookies — help us understand how visitors use the site (e.g., Google Analytics)
Marketing cookies — may be used for targeted ads (with consent)

You can manage cookies via your browser settings or our cookie banner (if implemented). For more details, see our Cookie Policy [link if separate, or include here].

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law (e.g., for tax, contractual, or regulatory purposes).

Inquiry data is typically kept for up to 3 years unless a transaction occurs (then longer as required by law).

8. Your Rights

Under the Nigeria Data Protection Act 2023, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion (subject to legal exceptions)
Object to or restrict processing
Withdraw consent (where processing is based on consent)
Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

To exercise these rights, contact us at info@terraworksgroup.com.

9. International Transfers

If we transfer data outside Nigeria, we ensure appropriate safeguards are in place (e.g., standard contractual clauses or adequacy decisions).

10. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure.

11. Children’s Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted here with a revised “Last Updated” date. Continued use of the website after changes constitutes acceptance.